Alerts to Monitor Credit Limit

Stay is enhanced to alert users to maintain the credit limit by configuring a threshold value for each authorization rule configured by the property. When the authorized amount collected from the credit card payment method associated with the default folio exceeds the threshold value, an indicator is displayed, and users can choose to re-authorize the amount for the payment method. The configured threshold value is applicable only to the credit card payment method associated with the default folio.

Feature Setting

• Name: Threshold Limit Monitoring

• Value: Must be enabled

• Comments: License is not required

Configuring a Threshold Value

Users can configure a threshold limit for the authorization rule to be applied to the credit card payment method associated with the default folio of the reservation by entering a value in the Threshold field on the Edit Default Authorization Rule screen (Guest Accounting ➜ Credit Cards ➜ Default Rule) or the Edit Authorization Rule screen (Guest Accounting ➜ Credit Cards ➜User Created Rule).

When the available authorized amount for the credit card is less than the threshold value configured, that is, Available <= Threshold, the reservation is indicated as Threshold Exceeded.

The Threshold Exceeded indicator is displayed for the reservation in the following screens:

• On the Folio tab of the Batch Operations screen before the confirmation number of the reservation and next to the respective credit card.

• Next to the confirmation ID of the reservation on the Search screen

• Next to the confirmation ID of the reservation on the Batch Posting tab of the Batch Operations screen

The indicator is also displayed on the Credit Limit Report (Legacy).

Users can choose to re-authorize the credit cards with insufficient authorization. If the re-authorization fails due to some reason, an Auth Declined indicator is displayed for the reservation on the Folio tab of the Batch Operations screen and the following columns are updated:

• Last Attempt

• Reason

Bulk Authorization

Users can choose to perform bulk authorization for multiple reservations with insufficient authorization by clicking on More ➜ Authorized Cards on the Folio tab of the Batch Operations screen. Once the bulk authorization process is initiated, the following message is displayed as a banner on the Batch Operations screen: Bulk authorization in progress. Click here for the status. When users click the Click here hyperlink, the Authorization Process pop-up screen appears that displays a progress indicator for the credit cards being authorized.

When the bulk authorization is completed, the following message is displayed: Bulk authorization completed. Click here for details. X Success Y Failure, where,

X - Number of successful reservations for which authorization was increased.

Y - Number of failed reservations for which authorization was unsuccessful.

When users click the Click here hyperlink, the Results of Authorization screen appears that displays the following columns:

Field	Description
Reservation	Displays the confirmation ID of the reservation as a hyperlink. When clicked, users are navigated to the respective reservation. This column can be sorted.
Guest Name	Displays the guest’s name associated with the reservation as a hyperlink. When clicked, users are navigated to the respective guest profile. This column can be sorted.
Arrival Date	Displays the arrival date of the reservation. This column can be sorted.
Departure Date	Displays the departure date of the reservation. This column can be sorted.
Payment Method	Displays the credit card for which an additional amount was authorized in the following format: Issuer – last four digits. When multiple credit cards are authorized for a reservation, the value for the Payment Method column is parent row displayed as Varies. When the accordion is expanded, the details of each card is displayed.
Total Projected Balance	Displays the total estimated/projected charge for each credit card. This column can be sorted.
Authorized	Displays the authorized amount for each successful auth increase. This field is left blank in case of authorization failure. This column can be sorted.
State	Displays the state Success or Failure for each credit card. This column can be sorted.
Reason	Displays the reason for the authorization failure. The reason sent by Agilysys Pay is displayed. This column can be sorted.

Users can search for a record using the reservation confirmation ID or the guest name. Users can also filter records by their state.

The results can be printed by selecting the reservations and clicking on Print. The results can be emailed by selecting the reservations, clicking on Email, entering the destination email address, and clicking Send. The results can be exported as a CSV file by clicking the Export icon.

Users can view the results of the bulk authorization that was last performed by clicking the View Results button on the Folio tab of the Batch Operations screen. This button is enabled only when there are results to be displayed.     

       

To support this enhancement the following changes have been made:

• A new field, Threshold, has been added to the Edit Default Authorization Rule screen and the Edit Authorization Rule screen. This is an optional field that allows users to enter numeric values. If zero is entered, or the field is left blank it indicates that no threshold limit defined for the rule.

• A new option, In-house Reservations, is added to the Show drop-down list on the Folio tab of the Batch Operations screen that is displayed and selected by default when the Threshold Limit Monitoring feature setting is enabled.

• A new button, View Results, has been added to the Folio tab of the Batch Operations screen. When clicked, the Result of Authorization screen appears that displays the details of the bulk authorization last performed.

• The following new columns are added to the Folio tab of the Batch Operations screen and are displayed even when the Threshold Limit Monitoring feature setting is disabled:

Column	Description
Arrival Date	Displays the arrival date of the reservation and can be sorted This column is added next to the Guest Name column.
Departure Date	Displays the departure date of the reservation and can be sorted. This column is added next to the Arrival Date column. .
Company	Displays the name of the company associated with the reservation as a hyperlink. This column is added next to the Group column. When clicked, users are navigated to the respective company profile. This column can be sorted.

• The following filter options are added to the Folio tab of the Batch Operations screen:

  • To Authorize - Users can enter the range of the amount in the From and To text box. If the user enters an amount in the From text box alone, any amount that is equal to or more than the entered amount is displayed. If the user enters an amount in the To text box alone, any amount that is equal to or less than the entered amount is displayed.

  • Company - Displays all the company profiles part of the reservation in the results.

• The following new columns are added to the Credit Limit Report (Legacy):

  • Loyalty: Displays the loyalty program associated with the guest.

  • VIP: Displays the VIP status of the guest.